NDS breaks record with Norwich call centre

National Data Systems (NDS) has installed Norwich Life`s new R2,5-million national call centre in 9 months, well below the industry average of 18 months.

Department of communications appoints ATIO Corporation to provide multimedia call centre for Africa Telekom `98

ATIO Corporation says its official multimedia call centre for Africa Telekom `98 went live this week. During April and for the duration of the show, the public will be able to obtain information on Africa Telekom `98 by phoning (011) 807 3526. Operators will interface with callers via e-mail, fax, telephone and the Internet. ATIO says the call centre will be also used for an extensive telemarketing campaign for the show. The new-generation multimedia call center will be on show live at Nasrec for the duration of the show from 4 to 10 May.

Philips to launch new call centre

Philips Business Communications says is to launch SOPHO ContactCentre 400 Series, a line of products aimed specifically at the call centre market. The technology is based on Windows NT and fully compatible with a broad range of third party solutions for vertical markets.

Oracle announces comprehensive Call Center suite

Oracle announced the addition of the Oracle Call Center suite to its Front Office applications. Oracle said this addition makes it the first major vendor to offer tightly integrated front office and back office applications. The Call Center suite features Oracle Telephony Server, which provides telephone access to all information contained in Oracle applications for inbound or outbound calling applications.

Unisys and MRI to the rescue with Eyretel`s E1000