Becoming a customer-focused business requires that business leaders place the customer at the centre of everything that is done, says Ian McAlister, GM of CRS Technologies.
Ease of implementation means employees can focus on the most pressing business tasks.
The start-up adds the MyContraceptive birth control service, which allows online orders for contraceptives.
ExiPay partner Finimo Solutions will provide the software development services to create new merchant-facing payment solutions, while ExiPay Africa will onboard and switch relevant Tactile customers.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The FrequentStay solution provides the tools essential to drive deep customer insights and activate personalised interactions between the hotel and its guests.
ITWeb CX Summit Executive Dinner
Using data analytics to become truly customer-centric is now within reach for retailers, but they need to adopt a focused approach with a clear plan − or risk failure.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Aircall cloud phone system integrates via one click with popular productivity, help desk and CRM tools.
VBET Electronics announced that the VTX300 Bluetooth headset and VT9400 DECT headset were tested and approved by Avaya, and are available as alternatives to be used on the Avaya platforms.
Xneelo, which enables websites to create and transact online, has a new visual identity.
Pivotal Data commenced the transition from the on-premises Genesys PureConnect solution to the Genesys Cloud platform by first migrating the SunBet contact centre.
CRM and cloud expert CloudSmiths is partnering with Salesforce to launch its Centre of Excellence for Salesforce Field Service.
The Saldanha Bay Municipality rolls out a digital citizen app to improve access to municipal services.
