How utilities communicate with customers impacted by an outage has the potential to be a positive or negative experience, says Interactive Intelligence.
The most integral feature of the world's largest social network has been around for a decade.
While tech giants use the fair to launch flagship products, a number of smaller companies showcase niche devices.
We round up trends from across the globe that had us scratching our heads.
The live Web site is the next step in T-Systems' sponsorship of Olympic athlete Wayde Van Niekerk,?which will document every aspect of his life.
A new Trojan virus hides on Android smartphones, checking a particular Twitter account regularly for commands
The social network wants users' accounts to become control centres for connected devices in the Internet of things future.
The traditionally private and ad-free messaging app will begin to share users' private info with parent company Facebook.
The search engine giant will push sites with pesky content-blocking adverts down the mobile search ranks from January.
The social network releases the Lifestage app, targeted at school children, which uses video over text for publically accessible profiles.
Staying ahead of Facebook's ever-changing newsfeed algorithm requires constant attention, especially by SMEs without endless ad spend.
The world's largest social network is adamant about keeping adverts on its platform.