For the BPO in the 2020s, customer experience is the number one priority, says Satish Varanasi, chief commercial officer at CCI South Africa.
As AI improves, the ability to automate many mundane tasks will change the nature of the workplace
PRIMERGY GX2460 M1 expands Fujitsu’s range of servers to power artificial intelligence and other GPU-accelerated workloads.
ITWeb, in partnership with Mecer Inter-Ed, is running a survey on the value of IT training and certification amongst businesses and individuals in South Africa.
The survey aims to explore whether businesses think that there´s value in paying a training services provider, and if so, what is that value, and does the market understand that value?
In this survey, we examine, among other things:
By completing the questionnaire, you stand a chance to win a Takealot gift voucher to the value of R3000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
Thank you for participating!
The ministry of communications and digital technologies reveals it’s targeting to train 50 000 data scientists as part of the second cohort of its skills development initiative.
The continent is bursting with potential for more widespread adoption of 5G, advanced network infrastructure, mobile connectivity, AI, cloud and big data, says ZTE.
ITWeb AI Summit 2025
Uncovering the true business value of AI
The joint initiative will make it easier for enterprises to adopt AI, says VMware CEO Pat Gelsinger.
The company won Dynamics Business Applications Partner of the Year, AI Partner of the Year, Microsoft Consulting Services Partner of the Year, and Business Applications Power Platform Partner of the Year.
ITWeb is running a survey on cybersecurity to gain a better understanding of how SA businesses are managing their cybersecurity posture. Survey sponsor MTN Business wants to find out where local companies are going for information about cybersecurity best practice, as well as the challenges they face.
To gather further insights into the utilization of CRM/ERP solutions by South African organisations, the survey poses the following questions:
By completing the questionnaire, you’ll contribute to this local research project and stand a chance to win a Takealot voucher to the valueof R3 000. The detailed results of the survey, and the prize winner, will be published on ITWeb.
Thanks for participating!
It's not only about innovation, but also the rise of property-related services, says Ian Bayne, Proptech executive at e4.
The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.
Locstat specialises in graph-powered AI and event processing for augmented intelligence.
Knowing the unknowns through digital transformation is now a winning strategy.
Cabinet approves publication of the Presidential Commission’s report on the fourth industrial revolution.