Articles about Consumer Protection Act

Information Regulator targets spam callers

While the Information Regulator wants control over spam calls, the industry says it does not have the necessary legal authority.

Cell C fined R500 000 over roaming dispute with client

The mobile operator has been slapped with an administrative fine by the National Consumer Tribunal for contravening the Consumer Protection Act.

New legislation aims to fight ‘intrusive’ marketing

The trade, industry and competition ministry seeks public comment on regulations that will curb unwanted direct marketing.

Disgruntled consumers can lodge complaints online

The National Consumer Commission’s e-Services portal overcomes hiccups to make it possible to file complaints online.

Vodacom fined R1m for denying contract cancellations

Consumers alleged Vodacom denied them the right to cancel their fixed-term contracts by imposing a 75% penalty.

Telcos defend data expiry

Operators say they are following the law in terms of the expiry of data bundles, after ICASA announced plans to look into the practice.

Mobile operators snub ombudsman

The Consumer Goods and Services Ombuds alleges Vodacom, Telkom and Cell C have declined to work with the organisation.

Illegal opt-out charges refunded

Nearly 2?000 Vodacom, MTN and Cell C customers have been refunded R3 after they were illegally charged for an opt-out SMS.

NCC probes 'unfair' mobile cost hikes

The National Consumer Commission launches an investigation into consumer complaints of "unfair" cost hikes from mobile operators.

Apple Watch: bragging rights versus risk

E-commerce platforms are unofficially offering the Apple Watch to South African consumers, but analysts warn purchasing one could be risky.

How to deal with compliance challenges

Before opting for a?call recording solution - regardless of whether it is on-site or cloud-based - SMEs must ensure it is fully compliant, says Matthew Balcomb, CEO of Call Cabinet Southern Africa.

Prepaid airtime: use it, or lose it

About 55?million South Africans cannot carry over prepaid airtime, because of an artificial interpretation of the law by mobile operators.