Automating the call centre dialling method can result in a 90% productivity gain, says Spescom DataFusion.
In this World Wide Wrap: Symantec enhances SME protection, AT&T delivers mobile backup service, and online backup best for SMEs.
The idea that BPMN can be a common language for business and IT is a delusion, says Mike Gammage, VP and principal consultant at Nimbus Partners.
IT service management can help restore trust in IT in a post-recession economy, says Gartner.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Pentaho unveils a mobile business intelligence solution for the iPad corporate user.
In this World Wide Wrap: Navy passes CPS system, HP and Alcatel offer UC&C services, and eMag unveils network backup system.
In this World Wide Wrap: EU bolsters bank governance, CA reduces cloud risk, and Advisen simplifies risk management.
In this World Wide Wrap: Saudi Telecom unveils hosted services, Genpact and Carnation Auto ink outsourcing deal, and UAE central bank monitors outsourcing.
IFS will implement a full enterprise suite at the food and beverage organisation.
Emissions produced by employee travel can have a serious impact on companies' total carbon footprint.
Most of SA's corporates don't know what software is deployed in their organisations, which could have costly consequences.