Companies must decide which processes they want to automate, before implementing the overall BPM strategy, advises Tibco.
Virtualisation technology and systems consolidation will accelerate municipalities' ability to deliver services, says Xepa Consulting.
In this World Wide Wrap: SAP and Sybase deliver mobile CRM, solution tackles caller frustration, and telemarketer opts for virtual contact centre.
Will 2010 be a good year for ERP? It depends who you're selling it to.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
A local forum will explore innovative BI solutions for achieving increased efficiency in the insurance industry.
In this World Wide Wrap: VMware hones IT management, MS delivers Opalis management solution, and Vodafone tops ICT sustainability ranking.
In this World Wide Wrap: Oracle intros healthcare data warehousing, SAP delivers SME BI, and analytics to tackle fraud.
In this World Wide Wrap: First United goes paperless, PNMsoft releases BPO software, and AuraPortal initiates recruitment drive.
Mobile workers can carry out key business and CRM processes via iPhone and Windows Mobile.
Business process management evolves into next-generation enterprise resource planning by merging elements of SOA and BI.
As business focus shifts from efficiency to productivity, CIOs must seize opportunities in the transitioning economy, says Gartner.
In this World Wide Wrap: HP dislodges Kodak in Wal-Mart, Kodak unveils document capture scanner, and Xerox MFPs streamline workflow.