The service forms the basis for the company`s next-generation content management framework. [Local rep: Lava Systems Africa]
Kyocera`s new A3 multifunctional product processes multiple tasks at the same time without interrupting the workflow.
The Aspect eWorkforce Management solution allows clients to deploy functionality in phases.
High-quality, low-cost call centres are one thing, but government wants to win at the BPO game.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Amid high telecoms costs, skills shortages and a host of other imperfections, the call centre industry is delivering above expectations.
1776 - The idea of outsourcing has its roots in the `competitive advantage` theory propagated by Adam Smith in his book The Wealth of Nations.
The Altiris Workflow Solution and Helpdesk Solution help businesses deliver efficient IT service.
In this World Wide Wrap: SpringCM delivers service platform, Bluespring releases BPM suite, and Sagem-Interstar offers XTrax.
The company introduces FootPrints 8, the next generation of its Web-based service desk management solution.
The bizhub 211/163 allows information to be shared, which helps improve workflow.
SAP`s proposed purchase of Business Objects is good news for the companies, their partners and users, says Asyst.
In this World Wide Wrap: SAP offers SOA certification, Nuxeo unveils ECM platform, and SAP serves SOA.
Forrester cites the company as a business performance solutions thought leader with product breadth and maturity.