The company was runner-up in the 2007 SPII Award for Large Companies, for its Shine Initiative project.
BI was regarded as a `nice to have`, but is now essential to global competitiveness, says Carlo Gunter, COO of e.com institute.
Aris Process Performance Manager 4.1 and Aris Performance Dashboard 4.1 are now available.
The service forms the basis for the company`s next-generation content management framework. [Local rep: Lava Systems Africa]
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Kyocera`s new A3 multifunctional product processes multiple tasks at the same time without interrupting the workflow.
The Aspect eWorkforce Management solution allows clients to deploy functionality in phases.
High-quality, low-cost call centres are one thing, but government wants to win at the BPO game.
Amid high telecoms costs, skills shortages and a host of other imperfections, the call centre industry is delivering above expectations.
1776 - The idea of outsourcing has its roots in the `competitive advantage` theory propagated by Adam Smith in his book The Wealth of Nations.
The Altiris Workflow Solution and Helpdesk Solution help businesses deliver efficient IT service.
In this World Wide Wrap: SpringCM delivers service platform, Bluespring releases BPM suite, and Sagem-Interstar offers XTrax.
The company introduces FootPrints 8, the next generation of its Web-based service desk management solution.