Customer-agent matching employs advanced algorithms, machine learning and sentiment analysis to pair customers with the most suitable agents, says Leon Katzke, chief software officer at Smartz Solutions.
As South African companies sign up for the next four-day week pilot, a hybrid work model and emerging tech are key to making it a long-term reality.
Despite AI's allure, translating promise into profit poses a persistent challenge for businesses.
A ministerial task team finds the skills and systems within the State IT Agency procurement ambit to be wanting, leading to prolonged delays and backlogs.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Timrite, which specialises in timber products for mining, looked to Futuresense for a custom solution using the Oracle platform to modernise its financial processes.
The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.
With Terraform variables, DevOps professionals can define parameters so they can be easily adjusted whenever needed.
GIS data has made search functions more spatially aware and contextually relevant across industries, says Brian Civin, chief sales and marketing officer at AfriGIS.
The CRM Team will collaborate with monday.com to present a live webinar: 'Work smarter, not harder', on 29 February.
The hallmark of excellent timesheet tracking software is a user-friendly interface, says Schutte Venter, sales director at Fusion Software.
The solutions listed on AWS Marketplace cater to critical logistics use cases.