Customer intelligence must be a quintessential component of an organisation's marketing portfolio, says Derek Dreyer, retail industry executive at SAS Institute.
The city centralises its billing systems and says services will improve once the roll-out is complete.
In this World Wide Wrap: Govt teams up with eBay, Obama gives SMEs tax relief, and Microsoft and best time for IT SMEs.
In this World Wide Wrap: Europe tops e-marketing list, search engine marketing grows, and SE Asia debuts tourism campaign.
In this World Wide Wrap: Buy Twitter followers on eBay, Amazon agrees to higher e-book pricing, and payment fraud targets online VARs.
In this World Wide Wrap: Online bank makes money tweet, Deutsche Bank implements SAP system, and USAA brings mobile banking to Android.
Accor Hotels introduces an iPhone application allowing customers to book accommodation via their phones.
Tenders will be issued in time for the national roll-out of the demerit system in April.
In this World Wide Wrap: Printers get GPRS modems, Oracle to maintain office tools, Oc'e printer tops energy-efficiency stakes.
In this World Wide Wrap: Steve Jobs unveils iPad, Ericsson cuts 600 jobs, and mobile convergence big in 2010.
In this World Wide Wrap: Co-op sells tech to competitors, Tesco Hindustan retail tech, and online ad testing tool in UK.
Ticketing stations will only be opened in April, as scheduled, says the Local Organising Committee.
In this World Wide Wrap: AOL buys StudioNow for $36.5m, Box.net builds cloud content management, and management console for Kyte platform.