It is crucial to get the fundamentals right for a successful self-service system, says Consology.
In today's technology roundup: Palm axes Foleo, Facebook adds search engines, and Microsoft unveils Silverlight.
In this World Wide Wrap: Convergence causes problems, convergence gives hope, and key drivers identified.
In this World Wide Wrap: China seeks secrets, Data-mining programme closed, and Sudan turns to China.
In this World Wide Wrap: Bluespring releases BPM suite, Frame signs BPM deal, and Lockheed Martin deploys Planview.
The PRIMERGY RX600 S4 features Intel's 64-bit Quad-Core Xeon MP 7200/7300 processor series.
Environmental concerns come to the fore in IBM's latest server offerings.
The company will continue to provide SOS Children's Villages with training.
In this World Wide Wrap: MS server goes down, VOIP added to 'virtual' computers, and IT rethinks Windows desktop.
In this World Wide Wrap: Symantec offers services in Japan, continuity plans essential, and RADA gets $800 000 deal.
In this World Wide Wrap: HP appoints print head, photos organised by geography, and Xerox personalises print.
In this World Wide Wrap: Intel ups India healthcare, hospitals adopt RFID, and QuadraMed hosts conference.
In this World Wide Wrap: Infosys study reveals changing roles, Sun rises in Forrester evaluation, and Wipro creates growth roadmap.