Number portability regulations to turbo-charge telecoms sector
ICASA unshackles VOIP market with number portability
Businesses that rely on 087, 0800, 0860 or 0861 numbers and the like are able to port or transfer their number to another service provider.
AI in cloud contact centre: Gearing up for 2022
While an agent listens to a customer during a phone call, AI can run in parallel and search a knowledge base for answers, while allowing the agent to focus on the customer interaction.
Cloud PBX for remote workers
Because a cloud-based PBX system uses the internet to make calls, it doesn’t require nearly as much hardware as a traditional phone system.
Choosing the perfect cloud-based call accounting solution
Moving your call accounting systems to the cloud helps ensure flexibility and efficiency across your infrastructure.
The case for SD-WAN with Oracle
The Oracle FailSafe SD-WAN solution optimises the performance of critical applications over the WAN, says Q-KON SA.
Comair selects Pivotal on Demand to modernise contact centre
The cloud-based solution will modernise Comair's contact centre operation as part of the company’s broader digital transformation strategy.
Coming soon: IP-CON 2021
Learn about the latest IP-convergence products to meet your home and office needs.
Combining the right technologies, people to enable the remote workforce
MTN's collaboration tools and cloud-based applications enable businesses to help keep employees on track and help them to more easily collaborate with co-workers.
Maintaining human connections in a digital world
OneVoice for Operator Connect from Liquid Intelligent Technologies aims to enhance collaboration in the remote/hybrid work environment by integrating traditional telephony calling within the Microsoft Teams ecosystem.
Cloud-based unified communications a must for future workforce productivity
With VL Telecom's Business Talk solution, anyone needing to contact the company calls a single virtual landline number, which can be located in any of 65 countries worldwide.
Zoom posts first billion dollar revenue in a single quarter
During the second fiscal quarter ended 31 July, the company’s total revenue reached $1.021 billion, up 54% year-over-year.