White paper: Digital transformation

Johannesburg, 09 Oct 2018
Read time 40sec
Digital transformation.
Digital transformation.

Many service desks are undertaking projects in preparation for implementing digital transformation. Understanding what stages service desks are currently at, the involvement of the business in decision-making, and where budget is concentrated will give us a greater insight into digital transformation within ITSM and the organisation as a whole.

Digital transformation is a very broad term, and there is a vast amount of information available surrounding it. However, the problem has arisen where there is no clear definition of digital transformation; there is a lot speculation of what it means as a concept.

This white paper will explore the definition of digital transformation and discuss the various factors that come into play when undertaking a digital transformation in your business.

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