Johannesburg, 30 May 2019
In a debt collection process, contact centres must make quick and right decisions. This, in order to optimise the customer experience of users and collect the most amount of debt. However, sometimes they lack debt collections software to make it easier to collect and analyse information.
Artificial intelligence allows collecting and analysing it automatically. Hence, it optimises decision-making so that contacting debtors and management of negotiators is more effective.
We invite you to discover four key benefits of implementing AI in debt collections in our eBook.
There must be a dual approach in debt collections. First, maximising debt recovery. Second, offering excellence in customer attention for debtors. In this eBook, you will find out how to accomplish these premises using AI.
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