US-based payments company PayPal will extend its seller protection programme to South Africa, Kenya and Mauritius to safeguard local merchants from fraud online.
The programme is designed to help protect online sellers from buyer's claims, chargeback and reversals in two situations.
The first is unauthorised transactions when a buyer claims they never authorised the payment for the purchase. The second is 'item not received' when a buyer claims he did not receive the goods or service purchased.
The seller will be covered by PayPal in both these situations, provided they fulfil the terms and conditions.
The company says this was extended to some Sub-Saharan countries to empower business owners in the region as they grow and expand their e-commerce activity.
"The African continent is making immense strides in technology and e-commerce, but many are still unsure of the risks associated with selling goods and services online. The PayPal Seller Protection Programme allows merchants to trade online with greater confidence," says Efi Dahan, PayPal MEA GM.
The programme covers both tangible and intangible goods. Intangible goods include services such as flights and accommodation for travel, tickets to concerts or events, and professional services like graphic design, photography or business consulting.
It also helps protect sellers with services such as enhanced security, 24/7 monitoring, merchant fraud prevention, dispute resolution and support for selling around the globe in 25 currencies and 200 countries.
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