GEN2 GROUP
What we do
GEN2 Enterprise Software SA is the official reseller and service provider of the following products:
* Computron Enterprise Financial suite of Software;
* Daptiv Project Portfolio Management (SAAS);
* Changepoint PPM and PSA (On-Premises);
* MagiQ Budget Performance Management;
* MagiQ Strategic Planning;
* MagiQ Document Management;
* MagiQ Enterprise Financial and Municipal Accounting; and
* TrendLight Procure-to-Pay (P2P), a supplier and procurement management solution.
And also does referrals for:
* Realyst Contract Management.
Services
Professional services
Gen2 Enterprise Software's Professional Services team engages at the onset of an implementation, offers guidance on implementation strategies, and shares best practices from other engagements. Your unique processes are mapped and configured to the software, your teams are trained, and you're set up for launch.
Choose the program that's right for your organisation. Gen2 Group offers two tiers of comprehensive services:
* Premier; and
* Enterprise.
Offers include:
* Value assessment;
* Optimisation services;
* Premier consultant;
* Tier 2 support; and
* Adoption services.
Through regular touch points, Gen2 Enterprise Software can assess progress along with you, measure outcomes, and adjust planning efforts to match evolving business needs.
It is your strategic partner, committed to helping you achieve a successful business outcome.
Customer success
The Gen2 Group delivers ongoing value to your organisation through a unique and valuable partnership specific to your needs.
It is a partner in your success
Gen2 Group defines customer success as a unique and collaborative partnership with its clients. Its goal is to enable you to effectively plan, adapt, and deliver the right initiatives to meet your strategic goals.
It achieves this by working with you to define a successful business partnership and establish mutual goals and expectations. Its client success managers are always ready to engage with your team to design a strategic plan that ensures the Gen2 Best of Breed solutions continue to address your most critical challenges.
Through regular touch points, it can assess progress with you, measure outcomes, and adjust planning efforts to match evolving business needs. We are your strategic partner, committed to helping you achieve a successful business outcome.
Selection
Selecting the right partner and business solution is an ongoing process. Gen2 Group is committed to making your selection and "re-selection" of its products an easy decision.
Solution
Business changes and your business solutions need to change with them. Gen2 Group's team will help you adapt to the demands you experience as a result of constant change.
Adoption and growth
Gen2 Group's customer success teams share best practices, good communication, and ongoing education in order to gain user advocacy, which, in turn, increases smooth delivery, management, and value of its products to you.
Training services
The Professional Services Team offers regular training for its customers who need assistance in educating administrators, project managers, business users and report authors on our product toolset.
If you are introducing a product to a new group within your organisation, the training options provide your users with a solid understanding on features and functionality offered.
