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eBook: AIOps & visibility for dummies: ServiceNow special edition


Johannesburg, 05 Aug 2020
Read time 50sec

Artificial intelligence for IT operations (AIOps) is the use of artificial intelligence (AI) to manage the digital complexity of modern organisations. Modern IT complexity comes from:

  • Data volume, variety and speed of ingestion;
  • Cloud and on-premises architectures;
  • Virtualised and cloud-native applications; and
  • Containers and serverless computing.

This complexity is further compounded because of siloed monitoring tools and the never-ending stream of events being directed at the operations teams in different formats. AIOps represents a set of capabilities that helps you sort through this complexity, automate the analysis of symptoms, and expedite the decision-making process to remediate a problem in your infrastructure, applications and services. AIOps can suggest certain tasks to automate by learning patterns from past remediation actions, further improving your operations team’s effectiveness.

This eBook gives you the basics of AI and how it has become an essential part of managing the complex challenges that face most IT departments. 

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