Forrester Research names NICE Nexidia a leader in AI-fuelled speech analytics
The 11 providers that matter most and how they stack up.
Why read this report?
In Forrester's evaluation of the emerging market for AI-fuelled speech analytics, we identified the 11 most significant providers in the category: Aspect, CallMiner, Clarabridge, Cogito, Genesys, Invoca, Mattersight, NICE, OpenText, Tethr, and Verint, and evaluated them.
This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Application development and delivery (AD&D) professionals can use this review to select the right partner for their speech analytics needs.
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