Qmatic improves customer experiences

In April this year Sven-Olof Husmark, CMO at the Qmatic Group, and Eugene Swanepoel, MD of Emerge Queue, shared their thoughts about the Qmatic Partner Program and how Emerge Customer Flow Management builds a successful business selling Qmatic's products and solutions in South Africa. The dialogue gives an interesting insight into the history, and future, of Emerge Customer Flow Management.

Emerge Queue is the sole provider of Qmatic customer experience solutions in South Africa as well as other neighbouring countries. It is a Qmatic Premium partner and the market leader in South Africa.

Qmatic is a leading company in optimising customer experience in the face-to-face customer touch points and it harmonises the customer journey from online channels into the face-to-face meeting by using its market leading customer experience management (CEM) platform - Orchestra.

From managing the customer journey to collecting customer insights from across a spectrum of customer interactions, Qmatic enables better customer experiences resulting in brand loyalty and superior customer satisfaction.