eBook: The new CX mandate
CX in 2021 will be about agility.
Sixty-five percent of customer service leaders in the EU expect remote work to become part of the norm going forward. Over 57% of leaders expect a continued rise in contact centre volumes through 2021 despite physical stores reopening.
Customer service leaders need to enable their teams to be agile and work from anywhere, and implementing remote-ready technology is the way forward.