Elingo delivers top tier value as long-time Gold Genesys Partner


Johannesburg, 15 Apr 2019
Read time 2min 00sec
Ian Goss-Ross, CEO of Elingo.
Ian Goss-Ross, CEO of Elingo.

Leading Johannesburg-based provider of ICT and cloud solutions Elingo has secured its position in the market through consistent performance as a top tier Gold Genesys Partner of over two decades.

The company is proud of its value proposition developed over 20 years and its status as a Gold Partner of the internationally recognised platform provider Genesys. "This means we have a strong relationship and alliance with Genesys," says Ian Goss-Ross, CEO of Elingo.

Goss-Ross acknowledges that this influential industry alliance is the result of mutual respect and value-added contribution, but especially Elingo's unwavering commitment to support the Genesys brand. "There is a definite need in the market and we are the partner to meet that need. We have focused on customer and professional services, superior support, solution and product training, as well as extensive certification," Goss-Ross proudly adds.

Since this alliance was first established, Elingo has placed a premium on certification, and specialised skills in development and solution integration. It leads by example in technical expertise and proven knowledge of solution design, architecting, sales, marketing and financials. Elingo has more than 1 200 courses and certifications across the Genesys portfolio.

Skills development and proven expertise in solutions and their application in the market is what differentiates competitors.

Elingo provides globally recognised, award-winning solutions within the Genesys range of on-premises and true cloud solutions. Globally Genesys solutions handle over 25 billion interactions per year across 11 000 organisations in more than 100 countries.

"Providing the Genesys True Cloud solution means that we are not supplying obsolete and outclassed hosted or hybrid solutions. We are providing our current and future customers with a future-proof solution," adds Goss-Ross. These award-winning solutions cover a portfolio of business requirements inclusive of unified communications (telephony), contact centre, omni-channel, analytics, customer journey/mapping, outbound campaigns, interaction analytics, business process automation, and much more across any customer vertical or size.

Elingo is a B-BBEE level 2 contributor.

Elingo will be hosting a stand at MyBroadband Cloud Conference, on 6 June, at Gallagher Estate in Gauteng. Elingo and Genesys look forward to meeting you.

Elingo

Elingo is a Johannesburg-based ICT company focused on services and solutions within the multimedia contact centre and enterprise IP telephony space.

The technology firm has partnered with established industry leaders to ensure the supply of tailor-made, versatile and customisable solutions that integrate with any process or system.

The company's product offering is designed primarily to automate each process within the call centre, including phone calls, SMS, e-mail, fax or Web chat.

Elingo's pre-sales teams has unmatched product, technical and architectural knowledge and the quality of its product guarantees value-add and innovation to contact centres of any size.

The company has kept ahead of game-changing trends, including the cloud (on-premises and cloud-based communications as a service (CaaS), contact centre automation, enterprise IP telephony, as well as consulting, support and education.

Elingo is an industry leader in business process automation and is run by a core team with over 25 years' experience in contact centre design, deployment and support.

www.elingo.co.za

Editorial contacts
Rubicomm Gloria Malan (082) 340 2876 gloria@rubicomm.co.za
Elingo Paul Mc Intyre (+27) 11 206 2952 paul.mcintyre@elingo.co.za
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