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Pivotal Data becomes Africa's first Polycom Hosted Voice Platinum Partner

Johannesburg, 24 Feb 2017
Read time 2min 00sec

Pivotal Data, a leader in the hosted contact centre and IP-PBX market, has been awarded Platinum Partner Status for Polycom's Hosted Voice Programme - the first African company to achieve this prestigious partner status.

The Platinum Partner Status is the highest accreditation in Polycom's Hosted Voice partner programme, and according to Gail Holt, the Managing Director of Hardware Group, a local importer and distributer of Polycom voice products: "Pivotal Data has been instrumental in growing the Polycom Voice business within an impressive timeframe of just one year and this status elevates them above other Hosted Voice service providers in the South African market."

"Pivotal's clients and potential customers can be comfortable knowing that the company has achieved the highest level of certification and as such, can deliver superior support," says Holt.

"Pivotal Data selected the Polycom range of IP phones as the handset of choice for our Hosted IP PBX and contact centre offerings since the platform integrates seamlessly with a variety of Polycom VVX Business Media Phones," comments Johan Moolman, CEO of Pivotal Data. "Platinum status indicates that Pivotal Data has made, and will continue to make, the investments in its technical expertise and go-to-market capabilities required to address the complex and ever-changing Hosted Voice needs of today's customers."

"The Platinum Partner status is testament to the dedication and expertise of our team. We continue to invest and work hard to provide our customers world-class Voice solutions that deliver exceptional business benefits," says Moolman.

This latest accreditation also acknowledges Pivotal Data's insight into the Polycom service portfolio and demonstrates the company's high level of specialisation.

Pivotal Data has identified that the Hosted Voice market is rapidly on the rise. "Transparency Market Research (TMR) forecast that the global Voice over Internet Protocol (VOIP) services market will expand at a 9.7% compound annual growth rate (CAGR) during the forecast period of 2014 to 2020, and is projected to be worth US$136.76 billion by 2020," explains Moolman.

With this in mind, Pivotal Data's Polycom Hosted Voice Platinum Partner Status places the company firmly at the forefront of the local, and even international, markets.

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