Johannesburg, 28 Aug 2018
The no-nonsense guide to ITSM.
If you are new to running an IT operations team or a service desk, you are likely to come across the same things that every other person in a similar role has experienced.
From wondering how to cope with the volume and types of calls to trying to understand the changes that need to be made and how, when faced with the pressures of your day-to-day job, it can be extremely daunting to think beyond the next issue.
This white paper identifies four of the most common issues that managers and team leaders experience, and offers some tips and best practices on the optimum way forward.
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