Apps

Clientèle takes policy management online

Read time 1min 30sec
Clientèle admits its clients have long been requesting the app.
Clientèle admits its clients have long been requesting the app.

Financial products and services company Clientèle has introduced a mobile app to allow its policyholders to manage their policies online.

The Clientèle app provides an easy platform for clients to redeem rewards, submit policy claims and view policies 24 hours a day, according to the company.

It recently introduced its loyalty programme, to allow clients to benefit from grocery coupons, retail discounts and discounts on bus tickets, through its partnership with selected retailers.

The new app is integrated with biometric and facial recognition technology to make it easier for policy-holders to redeem benefits.

Basil Reekie, group MD of Clientèle, explains: "Our philosophy is to treat our clients well, and so we are always looking at ways to not only improve our products, but to show clients that we care.

"Prior to the launch of the Clientèle app, policy-holders submitted claims by contacting our call centre, faxing or e-mailing claims forms or by visiting our walk-in centre in Rivonia, Johannesburg."

The app is available via the Google Play or Apple app stores. Once downloaded, it incurs no data costs on all major South African networks.

Clientèle, which admits its clients have long been requesting such a facility, is the latest local insurance company to introduce a mobile app.

Its local competitors Old Mutual, Nedbank Insurance, Naked Insurance and Hollard have been utilising their apps as a communication tool with clients for a while now.

Last year, Old Mutual, 1Life and Hippo.co.za launched chatbots, to answer client queries across their digital platforms.

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