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A shot for youth to enter BPO sector as training opens

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Alderman James Vos, Cape Town’s mayoral committee member for economic opportunities and asset management, with students at the BPO skills academy.
Alderman James Vos, Cape Town’s mayoral committee member for economic opportunities and asset management, with students at the BPO skills academy.

The City of Cape Town is looking for the next cohort of young people to receive training in order to join its thriving business process outsourcing (BPO) sector.

The training, facilitated through the Cape Skills and Employment Accelerator project, aims to create more than 3 000 jobs over the next three years in the sector for unemployed South African youth and women.

Cape Town has identified BPO as a priority sector due to the number of job opportunities and the investment potential it creates.

Data from CapeBPO, the city’s strategic business partner for the development of the BPO industry, shows the sector employs over 60 000 people in the Western Cape.

In a statement, the city confirms that applications for training of the new intake for the BPO sector, commonly known as the call centre sector, are open.

“I am very pleased to announce that applications for the next intake of learners are now open and I encourage all those interested to visit this site, jobs.skillspassportsa.co.za, to apply,” says alderman James Vos, the city’s mayoral committee member for economic opportunities and asset management.

The skills passport is a portal that enables potential employees an opportunity to complete a series of assessments.

According to the city, qualifying unemployed youth selected to participate in the training programme will enter into a 12-month learnership. During this period, participants will receive accredited training, a monthly stipend allowance and workplace experience at employer sites in Cape Town.

“To ensure our city competes on the global stage and help us achieve inclusive socio-economic growth, we need to attract investment that leads to job creation. To help in this pursuit, the city continues to invest in skills and training for sectors like BPO.

“By addressing the gap between the demand for trained employees and supply, we aim to build the right conditions to push growth and economic prosperity to all corners of Cape Town,” states Vos.


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