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JMR, SysAid partnership delivers competitively priced ITSM solution


Johannesburg, 05 May 2021
Read time 2min 10sec

JMR Software Pty Ltd (JMR Software) is pleased to announce a partnership with SysAid Technologies (SysAid), a leading provider of IT and enterprise service management solutions. This partnership will enable the delivery of a an agile, flexible, and affordable IT Service Management solution to the South African market.

“As organisations rely more and more on technology, the ability to streamline and optimise IT service management is even more important than before. At JMR we work with a wide range of organisations and SysAid is not only great for our large enterprises, but its out-of-the-box solution also brings advanced services and scalability to smaller organizations with limited resources.” says Dane Richards, CEO of JMR Software.

SysAid was ranked #1 in Gartner Peer Insights Voice of the Customer [2021] and has top ranking in numerous G2 Crowd categories for ITSM [Spring 2021]. The company serves more than 10,000 organizations in over 140 countries. Founded in 2002, SysAid was among the early companies that built Israel’s reputation for innovative software and technology. They led the movement to cloud based ITSM and continue to push the frontiers with sophisticated service automation, analytics, and integrations. Over 100,000 SysAdmins around the globe currently use SysAid to provide IT services.

SysAid provides service automation asset management, analytics, as well as a range of tools to support service delivery across organizations. The solution is available on-premises or in the cloud and is simple to use, scalable, and feature-rich. It helps to quickly and securely resolve IT issues and offers users increased mobility. It has been developed to streamline help desk services, delivering automation, and orchestrating your team’s activity with extensive reporting and built-in asset management processes, providing everything in just one solution.

"We are thrilled to partner with JMR,” said Sarah Lahav, CEO of SysAid. “We are committed, along with JMR, to expand our reach and provide companies of all sizes and industries an ITSM solution that will help them improve productivity and efficiency with a proven and robust service management platform."

“Our extensive technical expertise enables us to secure partnerships with international software companies that provide solutions to support our proven track record of delivering low-cost, but high-quality software services and solutions to our clients. We believe in the power of sound partnerships and are looking forward to developing a long relationship with SysAid,” Susan Van Zyl, Head Sales and Marketing of JMR Software

Editorial contacts
JMR Software Natasa Dallas (+27) 011 484 5070 natasa@jmr.co.za
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