Elingo congratulates fellow industry leader MiWay on PureConnect Award

Issued by Rubicomm for Elingo
Johannesburg, 07 Aug 2018

Huzair Essop, Manager for ICT and BPI at MiWay.

Johannesburg-based ICT and on-premises and cloud solutions leader Elingo congratulates its client and short-term insurance innovation leader, MiWay Insurance, on winning the Genesys: PureConnect Innovation Award 2018.

The Awards formed part of the G-Summit Johannesburg 2018, a flagship African digital transformation event for all Genesys customers and partners in South East Africa.

They were presented to seven winners across five key categories designed to recognise customer experience transformation, excellence, innovation and impact.

Elingo, a Gold sponsor of the G-Summit, is a renowned services provider targeting the high-growth evolving multimedia contact centre, IP telephony and business process automation space.

MiWay is a direct short-term insurer and financial services company, offering customers a range of short-term insurance products, including motor, household, homeowners, business insurance as well as liability cover.

The company is among the world's largest adopters of the PureConnect Customer Interaction Centre and process automation platform to improve efficiencies and customer experience.

Genesys' PureConnect solution is an all-in-one omni-channel contact centre, IP telephony and business process automation and communications solution recognised for its leadership in both cloud and on-premises markets.

Elingo and MiWay began a successful and strong relationship after the award-winning insurer approached Elingo to implement the PureConnect CIC solution almost 11 years ago.

Elingo congratulates fellow industry leader MiWay on PureConnect Award.

In what started as a 30-seater implementation over a decade ago has grown to over 3 000 seats across the MiWay business operations.

Karl Reed, Chief Solutions Officer at Elingo, presented the award to Huzair Essop, Manager for ICT and BPI at MiWay.

This was a fitting tribute, given the history and relationship between the two market leaders.

"We are delighted for our long-time client and industry leading partner MiWay. Our alliance began with the integration of innovation and has remained a strong focus to this day. MiWay has and keeps demonstrating its capability and technical expertise in rolling out gaming-changing solutions. Well done to all staff and management at MiWay for their hard work in achieving this industry-wide recognition," said Reed.

Elingo

Elingo is a Johannesburg-based ICT company focused on services and solutions within the multimedia contact centre and enterprise IP telephony space.

The technology firm has partnered with established industry leaders to ensure the supply of tailor-made, versatile and customisable solutions that integrate with any process or system.

The company's product offering is designed primarily to automate each process within the call centre including phone calls, SMS, e-mail, fax or Web chat

Elingo's pre-sales teams have unmatched product, technical and architectural knowledge and the quality of its product guarantees value-add and innovation to contact centres of any size.

The company has kept ahead of game-changing trends including the cloud (on-premises and cloud-based communications as a service (CaaS), contact centre automation, enterprise IP telephony, as well as consulting, support and education.

Elingo is an industry leader in business process automation and is run by a core team with over 25 years' experience in contact centre design, deployment and support.

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