iOCO forms strategic partnership with global player Salesforce

Leading ICT services company iOCO has entered into a strategic partnership with Salesforce, the world’s leading vendor of customer relationship management (CRM) solutions and low code platform.

Salesforce has many thousands of customers worldwide, while iOCO is a large player on the African continent, with over 20 years’ experience delivering solutions in the CRM environment.

Graeme Leslie, Regional Vice-President Alliances & Channels, Emerging markets for Salesforce, said: “Salesforce is excited to welcome iOCO into our South Africa partner ecosystem. The breadth of experience and capabilities they have, paired with their relentless pursuit of customer success, makes them a strong addition to our partners in the region. We are looking forward to realising the opportunity from the synergies we share and translating this into a seamless experience for our joint customers.”

iOCO is now a Certified Salesforce Consulting Partner, focused on delivering customer-centric solutions to align and support business strategies using the world’s number one CRM cloud application.

“We are delighted to have entered into this partnership, which sees us combining our respective strengths – Salesforce’s strong product and solutions for industry verticals and iOCO’s reach into our large customer base, supported by our many years of experience in the CRM space,” said Tsepa Ramoriting, Executive Head of iOCO, Enterprise Applications.

“CRM is more than just a technology. Understanding customer needs in order to retain and grow revenue is an essential business driver, and future-fit companies are evolving accordingly by redesigning their businesses to compete on the most important market differentiator: their ability to understand, engage with and earn the trust of their customers,” he said.