Micromuse, a leading provider of ultra-scalable, real-time business and service assurance software, has announced that its Netcool/Application Service Monitor for the SAP Web Application Server (SAP Web AS) component of the SAP NetWeaver platform has been certified by SAP for integration with SAP Web AS Release 6.20 and is now available.
Micromuse`s Netcool/Application Service Monitors enable IT administrators to further assure the availability and performance of critical applications and services by comprehensively monitoring the health and performance of SAP solutions, including SAP R/3.
The Netcool/Application Service Monitor for SAP Web AS proactively alerts IT administrators of health and performance issues and provides real-time metrics for diagnosis while collecting historical metrics for reporting and capacity planning. When used in conjunction with Netcool/System Service Monitors, the total solution proactively manages the health and performance of the entire systems and applications infrastructure.
"SAP Solutions are critical for many large enterprises," says Eric Jorgensen, Micromuse Continent Director - Africa. "Netcool solutions provide businesses with the level of visibility they require to prevent issues from occurring and quickly resolve them when they occur, leading to improved overall performance and availability of key business and applications services."
The SAP integration certification of Netcool/Application Service Monitor for SAP Web AS supports a proactive approach and yields lower cost of ownership and reduced implementation time as well as enhanced customer satisfaction. Additionally, the Netcool/Application Service Monitor for SAP Web AS provides improved time to resolution of issues, which increases overall availability and responsiveness of core SAP solution-based systems, and allows greater availability of SAP applications, along with supporting network and system resources.
The integration-certified solution also broadens the Netcool suite`s support for application management and provides real-time modelling and monitoring capabilities that can be leveraged to gain a complete, consolidated picture of networks, systems and applications and their inter-dependencies. The Netcool business service model offers tracking indicators that show the health and status of IT resources, applications and services in real-time. Netcool solutions provide management of another key application business domain and allow customers to benefit from the comprehensive business service management capabilities offered by the entire Netcool suite.
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