Tomorrow sees the start of the Call Centres World Africa and Customer Contact World Africa exhibition and conferences. Now in its third year - the event has become the annual meeting place for the southern African call centres industry, and is quite simply the most significant event on the call centre and customer management calendar.
The event comprises a full trade exhibition supported by more than 80 local and international industry players, as well as two comprehensive conference programmes. This year sees the inclusion of a dedicated CRM exhibition and conference that will run alongside the Call Centres World 2000 event to support the tremendous industry move towards customer relationship management strategies.
Organised by international events company, AiC Worldwide, the combined Call Centres World / Customer Contact World Africa 2000 event promises an unrivalled showcase of the hottest technology and management solutions for the call centre and customer management industries.
Today, as more and more customers are bypassing the telephone and doing business across the Internet and other electronic channels, loyalty of customers will be dependent on how a business provides a consistent level of service, whether they choose to communicate via telephone, fax, email or web.
This will be the message conveyed by a select panel of high-powered speakers from across the globe who will come together during the Call Centres World and customer Contact World conferences that run alongside the exhibition. Literally hundreds of case studies from companies around the world will come under the spotlight during the conference programmes as speakers identify and discuss key issues facing the call centre and customer relationship management environments.
Apart from viewing the latest technology and solution offerings from around the world, visitors to the exhibition will have the chance of winning a 16 seater customer contact centre from Grintek Telecom worth R220 000.
"This prize is designed to transform the winning company into a Customer Contact Centre that will create substantial competitive differentiation, increase customer retention and improved profitability." Says Louise Warden of Grintek Telecom.
Visitors to the exhibition will also receive a copy of the Customer Interaction Handbook - a comprehensive guide to the South African call centres and customer management industry.
The Call Centres World / Customer Contact World event is sponsored by PQ Telesystems as the Event Sponsor. Co-Sponsors Genesys; Rockwell Electronic Commerce; Goldmine SA and SAP SA have also thrown their weight behind the show, as have Oracle; Grintek Telecom; Direct Line and Call Centre Nucleus.
They are joined at the exhibition by - among others - Dimension Data; eContact Solutions; Alcatel; Siemens; Customer Care Solutions; Kelly; Voicematix; Unisys; Multi-Connect; Metropolis; Insys; Cincom; Plantronics; Kathea Communications; and Spescom-Datafusion
The event will be held at the MTN Sundome @ Northgate, Johannesburg from 11-13 July 2000.
Exhibition doors open at 10:00am daily and close at 06:00pm on Tuesday and Wednesday, and 04:00pm on Thursday 13 July.
For more information and your free ticket to visit the exhibition, contact AiC Worldwide on (011) 463-2802, or email frankh@aic-africa.com, or visit the event web pages at http://www.aic-africa.com/aicww2000/dualevents/E198/
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