Articles about Freshservice

eBook: Supercharging ITSM with ITOM for Dummies

The need to digitise employee services and workflows across the enterprise is critical, says Freshworks.

Freshworks named a challenger

Gartner recognises Freshworks as a challenger for Freshservice in the 2022 Gartner Magic Quadrant for IT Service Management Platforms.

AIOps helps IT organisations make ITSM proactive

A Freshworks webinar on AIOPs tackled new challenges faced by IT organisations.

Intelligent ITSM, ITOM helps IT become a force for unstoppable business

A Freshworks webinar focused on keeping the lights on vs. delivering employee delight.

Communication is key for good CX, EX

Freshworks was founded after its CEO faced a terrible customer experience, says Manish Mishra.

MultiChoice refreshes customer experience

Media giant opts for Freshworks software for omnichannel customer and employee support.

Right-sized service management solutions overcome AI ITSM concerns

Intelligent solutions help with modernising IT Service and Operations Management, according to Freshworks.

Better IT self-service boosts employee engagement, productivity

Efficient and user-friendly IT self-service plays a role in improving employee experience, according to Freshworks.

Address IT self-service portal failures with intelligent solutions

A Freshworks webinar on 19 May will explore the changing face of IT self-service.

White paper: Five signs it's time to change your IT service desk

Freshservice is the Swiss army knife of IT service desks; a single handy object with diverse applications.

Freshworks reaches $100m in annual recurring revenue

It has also unveiled Freshworks 360, a fully integrated cloud bundle.