Automation of business processes through AI can boost customer experience, says Verint’s McNeilage.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Register for the future of CX!
Don't forget to reserve your seat at www.itweb.co.za/event/itweb-the-future-of-cx-executive-breakfast today! Verint, in partnership with ITWeb, will be hosting an executive breakfast on 19 April. Set to take place at The Venue, the event will shed light on predictive analytics in CX and how this can be implemented in the business. The future of CX as well as the tools and solutions to help companies get there will also be discussed. #ITWebFutureCX #verint #customerexperience
The growing engagement capacity gap can be closed by adopting conversational commerce.
The partnership aims to help SA businesses to improve customer engagement through introduction of new solutions.
Local organisations that rely too much on digital channels risk missing out on ongoing, meaningful relationships with customers, says a Verint study.
Research shows local consumers are more concerned about the security of their personal information than is the case globally.
Organisations can use the principles behind computer games to communicate objectives and drive performance in the call centre, says Verint.
Customers expect to be recognised, but will have adverse reactions if they feel stalked says Verint.
Contact centre solutions provider, INOVO partners Verint to introduce hosted workforce optimisation tools.
In this World Wide Wrap: True selects Nice SmartCenter, eGain, Cystelcom and Verint partner, and Really Simple unveils CRM platform.