The ITWeb CX Summit 2023
The rise of digital technologies as a means to ensure customers have seamless, satisfactory interactions with organisations has also continued to shift the CX landscape and raise the bar for what customers expect. The ITWeb CX Summit took place on 5 October at The Maslow and aimed to equip organisations with the means to ensure that their tech stacks and strategies bring their customers closer and keep them there. #ITWebCX2023 #CX #customerengagement
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
With the theme: ‘Everything, everywhere, all at once’, the event will explore the key issues and challenges facing CX decision-makers.