The cost of Internet access – and the importance of IP transit
ISPs shouldn’t risk buying the cheapest IP transit on the market, but rather see it as an area that needs maximising for the best, most cost-effective results.
Abandon the walled city: The crucial security call for 2021
The cyber security mesh will be a top strategic trend in 2021, and key to a responsive security and risk management approach which is modular and scalable.
Automation is central to healthy digital ecosystems
To enable an efficient digital ecosystem, users must be able to access and process the correct data, in a secure and compliant way, as swiftly as possible.
2021 contact centre trends everybody should be watching
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
Achieving digital transformation via shared services
Pre-COVID, the perception was that some processes simply could not be performed remotely, but this assumption has been re-examined through a digital viewfinder.