In this World Wide Wrap: KT buys mobile payment stake, Tech Data converges the data centre, and all set for Mobile World Congress.
Dave Paulding, Interactive Intelligence`s regional sales director, offers tips for those negotiating the shift to multichannel contact centres.
The company's business computing portfolio update improves access, manageability and security for organisations of all sizes.
The system provides new-generation telephony, improves business productivity and lowers telecoms costs.
Headset Solutions (Plantronics in Africa) has concluded a distribution deal for Aastra IP Phones.
The ThinkCentre A70z is designed to enhance users' productivity and security of their business.
The technology that enables voice and data convergence may be well established, but it's also a little contentious.
There's always a gap between the theory and the practice, and this applies to converged infrastructures, same as any other.
The former online video host looks to make mobile entertainment profitable.
Cell C and Red Bull partner to offer a niche mobile offering at aggressively-priced tariffs.
ISPA predicts increased competition in the South African telecoms landscape in 2011.
Using a TCO model to quantify the ROI on converged telecoms infrastructure, the benefits soon add up, says Wayne Speechly, a business development manager at Internet Solutions.