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Qualtrics, ServiceNow strengthen employee and customer service experiences

The Qualtrics Embedded Insights app gives IT and customer service agents a unified view of employee and customer experience and operational data.

Predictive analytics

Predictive analytics key to solving mobile network challenges

Sonalake's analytics software solution can forecast the impact of weather on quality of service and anticipate radio access network congestion in mobile networks.

Digital voice of the customer

Hearing the digital voice of the customer

With advanced digital voice of the customer approaches, companies can adapt to the changing needs of the customer, says Shikesh Lalbahadur, head of digital at Quality Connect.

Quality Connect

Pyramid Analytics

What’s next in analytics?

Say hello to decision intelligence.

Pyramid Analytics

Martin Oliver Transport

Martin Oliver Transport teams up with Mix Telematics to drive down road risk

Martin Oliver Transport selects MiX Telematics to provide in-depth data from its SaaS platform to optimise its fleet management capability.

Data leadership - what does the data leader of the future look like?

An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank

IOCO Application Management

Enterprise data requires persistent protection

Low-cost data storage, combined with elastic computation and data analytics services, shift big data deployments from on-premises to the cloud.

12 & 13 March 2025

ITWeb Business Intelligence 2025

The event for professionals who turn data into intelligence and insight

Gender equality

Lack of ICT pay gap data hampers digital economy

Africa’s low level of sex-disaggregate ICT data poses serious implications for digital gender equality.

Sibahle Malinga

Pepkor’s tech investments pay off

Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence

Jacques du Preez

How augmented analytics can empower data-driven enterprises

Augmented analytics helps organisations deal with the complexity and scale of data that has become typical in digitally transformed modern enterprises, says Jacques du Preez, CEO at Intellinexus.

Data analytics helps Discovery crack whip on fraudulent claims

As insurance scams escalate across the country, the financial services group says it is leveraging tech and data analytics to predict and bust fraudulent claims.

Sibahle Malinga

LoyaltyPlus FrequentStay

LoyaltyPlus FrequentStay enhances guest relationships with hotels

The FrequentStay solution provides the tools essential to drive deep customer insights and activate personalised interactions between the hotel and its guests.

Argility Technology Group

Getting there: Key success factors for retailers

Using data analytics to become truly customer-centric is now within reach for retailers, but they need to adopt a focused approach with a clear plan − or risk failure.

Top SA data scientists make their mark

Kimberly Taylor, Amira Abbas, Dr Mark Nasila and Dr Benjamin Rosman are solving critical challenges in society and achieving global recognition.

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