Synaq CEO Yossi Hasson works as a helpdesk agent for two half-days every month.
The security company sees the economic crisis as an opportunity to boost its channel strategy.
In this World Wide Wrap: Contact centres unsure of standards, Scottish call centre jobs at risk, and Cisco picked to improve service.
In this World Wide Wrap: Oracle faces culture shock, open source index released, Windows seeks file system client, and open source for cost savings.
Implementing virtualisation software and practices will reduce server numbers by two-thirds, says Square One.
The StorCenter Pro ix4-200r NAS rackmount server includes VMware Ready certification for virtualisation.
In this World Wide Wrap: Microsoft cancels BI conference, BI summit supports SMEs, and intellectual property BI app updated.
In this World Wide Wrap: The new IT mantra, ICT minister refuses meeting, and SMEs keep spending.
In this World Wide Wrap: VMware users sample the cloud, e-learning assists accreditation, and online book store opens.
In this World Wide Wrap: Flat or low growth expected, wireless USB adapter released, and pay-DTT still undecided.
In this World Wide Wrap: Raytheon programme accredited, EA guidelines for California, and Burton Group advising Fortune 500.
In this World Wide Wrap: Lumension purchases Securityworks, firms tackle risk issues, and GRC concerns drive IAM.
Butler Group's report shows BI solutions and performance management go hand-in-hand in achieving results.