In this World Wide Wrap: Staff troubles call centres, Vantage unveils vPlatform CRM, and Malvern calls get rerouted.
In this World Wide Wrap: ManageSoft upgrades software, roundtable tours France, and ERDAS contracts more manageable.
The division will identify and provide a select portfolio of SaaS services to current and new clients.
The ICT sector was not spared from a particularly turbulent 2008.
Clifford Foster, the new chief technologist for Big Blue, talks about the technology that makes a difference in southern Africa.
While some of us dream of a white Christmas (forex costs notwithstanding), some of SA's CIOs have less festive issues on their minds.
In this World Wide Wrap: Bizmatica unveils feedback module, Novell redefines workload management, and Progress manages applications.
In this World Wide Wrap: CA helps SMEs, Kerio, Sonian partner, and MaxSP expands backup.
In this World Wide Wrap: Agfa imager wins award, SunTrust implements Metavante, and India's health sector needs IT.
A day-to-day operational approach to service management can help organisations meet their goals, says Andrew Murray, CIO of EOH.
In this World Wide Wrap: Canonical tops open source list, TeraRecon enhances Pacs, and SOA opens security holes.
The ICT group will resell, support and maintain dynaBS's hospital information system in SA.
The company implemented storage, backup and recovery solutions to support the centres' electronic health records initiative.