The software was established in 2002 and focuses more heavily than ever before on the SME sector.
The company has been ranked as the leading provider of workforce management applications in North America, according to Saddletree Research.
ITIL Version three brought with it a wave of uncertainty in the South African IT Industry specifically amongst service management professionals.
Oracle recently celebrated the graduation of students enrolled in the company's internship programme.
The seminar focused on the possibilities for improving data and information quality.
Foster-Melliar has been recognised as the most proactive partner in terms of joint marketing and leads generated at the recent CA annual partner awards.
Companies are not using the call centre to its full potential, says Lucky Khumalo, CEO of M-IT.
Businesses must change the perception that a job in a contact centre is an entry-level one, says Lucky Khumalo, CEO of M-IT.
Inter-Active will be one of the first outsourced contact centre operators in SA to adopt a knowledge management solution.
Eugene Pfister, director in KPMG's Information Risk Management Division in Johannesburg, achieved a double distinction for the Manager's Certificate in IT Service Management
A greater appreciation for the role of comprehensive information is being supported by advances in information management technologies, says Volition.