With QuickEasy BOS, CRM forms part of the wider business system, so customer records connect to quotes, orders, inventory, production, customer service, accounting and reporting.
The recognition caps a deliberate, multi-year strategy of investing in engineering depth, lab capability and customer relationships ahead of demand, the company says.
Afrizan People Intelligence BPO says it has created over 1 100 employment opportunities within its contact centre operations since inception in 2023.
BPO and credit-lifecycle management company Nutun launches its new AI Lab in Johannesburg.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The UH4 wired USB headset range allows companies to match solutions to user profiles – from general office staff to high-intensity call centre agents.
ITWeb CX Summit Executive Dinner
The national department reveals its current manual procurement processes have structural weaknesses.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The message from Salesforce's Agentforce World Tour in Johannesburg was that technology and people may power transformation, but ecosystems make it scale.
Linda Saunders, country manager and senior director of solution engineering for Africa at Salesforce, spoke to ITWeb TV about the impact of AI on CRM, customer experience and the workplace.
When businesses only identify dissatisfaction after the fact, they lose the ability to intervene at the most valuable point in the customer journey.
Woww creates websites that are not only visually polished, but strategically built to help businesses attract, convert and retain customers.
Consumers embrace AI-assisted shopping, but the buck stops when the agent is expected to finalise a commercial transaction.
As payment infrastructure becomes increasingly shared and interoperable, banks will need to find new ways to differentiate themselves through innovation, partnerships and customer experience.