It is prudent to measure the right things in the contact centre, not the easy things.
Total revenues for the first quarter of 2013 were $73.2 million, an increase of 39% over the first quarter of 2012.
A number of innovations in recent years has seen the company improve productivity, staff satisfaction and customer service.
Noble Systems UK issued Intuate Group with the Europe, Middle East and Africa Partner of the Year Award 2013.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The sector should add about 5 000 new jobs to the economy this year.
ITWeb CX Summit Executive Dinner
The company will present Webinars and in-house seminars to help African businesses improve their customer experience strategies.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Market growth in 2012 was three times the average for all enterprise software, says Gartner.
The results of the Interactive Intelligence/ITWeb customer service survey will be presented in a free Webinar on 7 May.
The market will increase nearly 1 500% between 2012 and 2018, says Frost & Sullivan.
Technology, coupled with customer expectations, is pushing customer relations into a new socially empowered territory, says Genesys.
Interactive Intelligence will host a Web cast discussing critical issues when developing a business case for cloud-based contact centre solutions, on 30 April.
It is essential to ensure that the recording equipment used within a contact centre is secure, says Elingo.