Enterprises must look to all-inclusive unified communications to handle their communication traffic.
The cloud-based offering aligns interactions organisations have with customers on social media with their overall customer contact operations.
The company will offer Verint's enterprise Workforce Optimisation suite as a cloud-based solution.
CaaS Small Center is designed for organisations with between 10 and 50 contact centre agents
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The receipt, ticket and coupon printer is also a fully programmable platform that can be used to run product advertising and promotions. [Local rep: PDC Group]
ITWeb CX Summit Executive Dinner
The company turns its focus to the expansion of its products and services for its clients based in Africa and beyond.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Version 9.2?simplifies the architecture of contact centres, improving processes and ensuring 24x7 availability.
Most South African organisations do not see the contact centre as a cornerstone of their customer experience strategies, says Interactive Intelligence.
Using Maximizer CRM 12, with assistance from Camsoft Solutions, CCI has gained greater control and visibility over its sales database.
Enterprises can optimise their workforce by making use of analytics, quality management and workforce management.
Maximizer CRM 12 Winter edition offers streamlined workflow, performance improvements, a simplified user experience, enhanced mobile features and improved integration.
Analytical data has advanced to reflect the promise of CRM, as more behavioural data can now be analysed, says Effective Intelligence.