The contact centre solutions provider can now offer superior social media monitoring to its customers.
The next-generation solution integrates voice, e-mail, social media and mobile into the contact centre.
Moving the contact centre operation into the cloud isn't a decision to be undertaken in a hurry.
The solutions are designed to remove costs and complexity from contact centres and enable omnichannel service, says BT.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The powerful dial plan component of the shift*eight system ensures there is little or no 'downtime' between calls.
ITWeb CX Summit Executive Dinner
The Jasco solution provides efficient, effective multi-channel contact centre capability.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
"Key 2013 Contact Center Trends and Priorities: How You Can Be Ready" will be held on 29 January.
Bytes Connect has been named Eqstra Fleet Management's Partner of the Year.
What are the advantages and disadvantages of moving to the cloud, and is it safe?
Call Centre Helper and Interactive Intelligence will explore this important metric in the contact centre on 17 January.
Too many contact centres have relied on tried-and-trusted technologies for too long, says Elingo.
The "on hold" customer experience plays a major role in consumer loyalty, says George Smalberger, MD of SS Telecoms.