Several agency-based carriers are now encouraging customers to contact a call centre, rather than their agent, a study finds.
The company will host the first Sage Insights 2012 Conference this month, where it will demonstrate new software.
The acquisition is expected to boost customer experience solutions at SDL.
The company's JSE listing will be terminated in the middle of next month.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The US president wants to eliminate tax breaks for companies that outsource.
ITWeb CX Summit Executive Dinner
Articulating the benefits of a consolidated contact centre to management is tricky, the Interactive Intelligence Webinar reveals.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The commission drops 20 000 calls a month due to a lack of funding.
“2012 Key Contact Centre Trends and Priorities” will take place on 31 January.
The group says the decision to move the facility shows a lack of faith in Christchurch's earthquake recovery.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company earns the status for the third consecutive year and increases its procurement rating to 168.75%.
US-based Interactive Intelligence buys contact centre assets from Atio for R54 million.
Calling it the best-kept secret in outsourcing, the government makes about $750 million a year providing prison labour.
Metrics help businesses measure the risk of losing customers, and identify areas for improvement, says Merchants.