The partnership aims to deliver dynamic and effective customer interaction solutions from a single source.
An Ontario-based call centre is accused of making misleading calls to voters during last May's election.
Local contact centres can take voice payments without agents having to hear or see credit card details.
Cloud migration was named 2012's biggest contact centre trend at the recent Interactive Intelligence Webinar.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The cloud-based solution is available in the African region through a Web-based subscription model.
ITWeb CX Summit Executive Dinner
Inter-Active Technologies will expand Samsung services into eight countries across the African continent.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Since January 2010, the fraudulent Indian operation took in more than $5 million from US victims.
The company has established an additional co-location facility to support the growing demand for cloud-based solutions. [Local rep: Intuate Group]
Customer satisfaction has replaced cost reduction as the primary driver for self-service solutions, says Consology.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Convergys told workers that one of its clients will be closing a customer-service wing with the company.
Aggrieved employees allege that the level of exploitation of MTN workers in Jos, Nigeria, is too high.
Several agency-based carriers are now encouraging customers to contact a call centre, rather than their agent, a study finds.
The company will host the first Sage Insights 2012 Conference this month, where it will demonstrate new software.