Mastering the art of customer retention is vital in the credit industry, says Compuscan.
Global call centre spending on speech analytics is set to double by 2014, says Ovum.
The city inflated its results in the 2010 year, because of unverified refunds worth R1.9 billion caused by the billing crisis, a report reveals.
After the number of scam reports doubled in 2011, Oz minister Anthony Roberts says it's time to fight fire with fire.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The ITWeb CRM 2.0 Summit will provide practical examples of how the new law affects the ICT industry.
ITWeb CX Summit Executive Dinner
Aspect Social Media Channel Integration lets companies manage their interactions with today's hyper-connected consumers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Outsourcing gives companies access to a pool of skilled resources and provides efficiency gains, says Riaan Terblanche, MD of HRO, an EOH company.
Multi-channel is customer management's new frontier, and the contact centre needs to join the party.
The company has been named Alcatel-Lucent's EMEA partner of the year for 2010/2011.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The global IT outsourcing company gains flexibility and agility with Aspect Unified IP. [Local rep: Ninzi Connect Software]
There is a great deal of inconsistency in companies' levels of customer service, says Reap Consulting.
The solution has passed product testing and will be made available for purchase to a select audience in August. [Local rep: velocity group]
The company has been named the Global Market Share Leader for the outbound dialler systems market. [Local rep: Ninzi Connect Software]