Rising business costs are prompting companies to look at ways of streamlining their call centres, says Hannes van der Merwe, Mitel product manager at Itec.
Transpromo maximises the potential of statements that companies send out as a matter of course.
Frost & Sullivan's Growth, Innovation and Leadership Congress revealed considerable growth predictions for the continent.
Companies need to consolidate the back-office and contact centre.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company supplied the non-profit organisation with a complete call centre solution, free of charge.
ITWeb CX Summit Executive Dinner
The software is used by IT professionals for integrated CRM, project management, mobile support and billing.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The most interesting snippets out of the Garner Symposium ITxpo, as singled out by ITWeb journalists.
The contact centre serves as a support centre and a means of building a strong relationship with clients, says Monika Roode, national call centre manager for Softline VIP.
Together with Acet, RCS has expanded its implementation of Fico's Triad decision management system.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The facilities must run highly-effective CRM systems to survive, says Discovery Health.
From 60 to 100 employees will be laid off or offered positions in larger centres, says the Public Service Alliance of Canada.
The directory will help raise awareness of apps using Skype's application programming interface.
Today's consumer expects immediate gratification as well as fast and simple interactions, says SAP.