Once-off items drag earnings 72% lower in the first half of the year.
The South African BPO industry must first correct its misunderstanding of what productivity actually is, says Patrick Coleman, CEO of Customer Service Engineering.
The facility seeks to provide much-needed job opportunities to women in the UAE.
Matome Motloutsi, who completed a learnership at the company, was offered a permanent position at an ICT outsourcing company.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
An environment that achieves the five 9s delivers significant benefits by minimising downtime, says Ebrahim Dinat, COO of Ocular Technologies.
ITWeb CX Summit Executive Dinner
The international telecoms organisation is inviting applications from contenders across the Commonwealth countries.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Additional staff members have been employed to manage the company's expanding client base.
Dedication to after-sales support is key, says the document management and printing company.
Functionality is the most important criterion when evaluating a cloud-based communications solution, says Dave Paulding, regional sales director at Interactive Intelligence.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The CRM software is designed to increase productivity, says Softline Accpac.
The company has deployed Alcatel-Lucent's OmniPCX Office converged communications infrastructure.
Temporary workers at MTN's KwaZulu-Natal call centre refuse to answer phones until the operator gets rid of its employment agency.
The taxman's live capture system has increased efficiency, and the intention is to do the same at home affairs branches.