Cloud, risk, and flexibility are some of the issues impacting the contact centre, says Martin Dove, director of strategy and innovation at Merchants, Dimension Data.
Oracle Retail Merchandising Analytics helps retailers improve decision-making.
The initiative promotes networking and best practice sharing between members.
The call centre will handle Internet and telephone queries for Amazon's technical support.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Organisations are increasingly discerning and need a strong business case before making new investments, says Simon Cranswick, GM of Customer Interactive Solutions for Dimension Data Western Cape.
ITWeb CX Summit Executive Dinner
MapIT provides an interactive Web map for the world's largest and oldest ultra-marathon race.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The project will proceed as a public-private partnership, but has again come under fire for being illogical.
Communications service providers have an opportunity to improve IT efficiency in the next 18 months, PwC research reveals.
Is your call centre sowing a healthy legislative future?
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The integrated service station technology will improve visibility and efficiency at Total dealerships.
Advanced automatic call distribution software can help contact centres move closer towards one-call query resolution, says Hannes van der Merwe, Mitel product manager at Itec.
The outsourced, hosted solution is arguably the leading option for the growing SME, says Immo B"ohm, MD of Afresh Consult.
Gone are the days of one-way communication where brands controlled the manner which customers communicated, says Elingo.