Intelligent interactive voice response can transform the customer experience.
Companies must keep accurate records of their interactions with consumers, which will boost call-logging.
The acquisition will enable M5 to offer mid-size businesses advanced IP contact centre technologies.
Client centricity must be the driving principle of every customer service strategy.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The system will integrate with Microsoft Dynamics CRM. [Local rep: Master Data Management]
ITWeb CX Summit Executive Dinner
Kenya's corporate sector gets behind a project to upgrade information networks for the country's disaster monitoring centre.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A call received by the Indira Gandhi International airport call centre turned out to be a hoax.
The partnership with Plantronics will enhance its competitiveness in the contact centre arena.
The company will take on the role of a Maximiser Lead Partner for Africa.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company moves more than 700 temporary workers into permanent positions with its outsourcing partners.
Data growth in fixed ADSL will bring in more revenue and add huge value, says Vodafone Ghana.
As multiple communication channels become the norm, managers spend hours trying to marry statistics, says Elingo.
The department is now using text messages to speed up the Zimbabwean immigration process.